Privacy policy

Last updated: May 1, 2026

This Privacy Policy describes how YanMist Tea (“YanMist Tea,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, subscribe to our newsletter, contact us, or otherwise interact with our online store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from service providers that help us operate our store.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to our newsletter, or interact with our website, we may collect information such as:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Order details
  • Payment-related information
  • Customer service messages
  • Newsletter preferences
  • Any other information you choose to provide

We do not directly store full credit card numbers. Payment information is processed by secure payment providers and the Shopify platform.

Order Information

When you make or attempt to make a purchase, we collect information necessary to process, fulfill, and support your order, including your name, contact details, billing and shipping information, purchased items, payment status, shipping method, and order history.

We use this information to process payments, confirm orders, arrange shipping, send tracking information, handle returns or refunds, provide customer support, and maintain order records.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Referring website or search terms
  • Pages viewed
  • Products viewed
  • Time spent on pages
  • Clicks and browsing behavior
  • Cookies and similar tracking technologies

This information helps us improve website performance, understand how customers use our store, prevent fraud, and improve marketing and customer experience.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfill orders
  • To process payments
  • To arrange shipping and delivery
  • To send order confirmations, shipping confirmations, and tracking updates
  • To provide customer support
  • To respond to inquiries, requests, and complaints
  • To manage returns, refunds, and order issues
  • To detect, prevent, and reduce fraud, abuse, and security risks
  • To improve our website, products, services, and customer experience
  • To maintain internal business records
  • To send marketing emails or newsletters when you have subscribed or where otherwise permitted by law
  • To measure the performance of marketing campaigns
  • To comply with legal, tax, accounting, regulatory, or operational obligations
  • To enforce our policies and protect our rights

We may use order and browsing information to better understand customer preferences and improve our product offerings, website layout, and content.

3. Email Marketing and Newsletter

If you subscribe to our newsletter, we may send you emails about tea releases, brewing notes, origin stories, product updates, promotions, and YanMist Tea news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.

Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your orders, account, payments, shipping, returns, refunds, or customer service inquiries.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the site function properly, improve your browsing experience, analyze traffic, remember preferences, support shopping cart features, and understand how customers interact with our store.

Cookies are small data files placed on your device or browser. They may allow the website to remember your cart, login status, preferences, recently viewed products, or other browsing activity.

We may use cookies for purposes such as:

  • Website functionality
  • Shopping cart operation
  • Checkout support
  • Account login
  • Security and fraud prevention
  • Analytics and performance measurement
  • Advertising and marketing
  • Remembering preferences
  • Improving website experience

You may be able to control or disable cookies through your browser settings. However, disabling cookies may affect website functionality and may prevent you from using certain features, such as adding products to your cart or completing checkout.

5. Analytics and Advertising

We may use analytics and advertising tools to understand how visitors use our website and to improve our marketing.

These tools may collect information about your device, browsing activity, pages viewed, products viewed, referral sources, and interactions with our website.

We may use this information to:

  • Improve website design and performance
  • Understand customer interests
  • Measure marketing effectiveness
  • Show relevant advertisements
  • Improve product recommendations and content

Depending on the tools used, you may be able to opt out of certain analytics or advertising tracking through your browser settings, cookie controls, advertising platform settings, or industry opt-out tools.

6. Sharing Your Information

We may share your personal information with trusted service providers and third parties that help us operate our business and provide services to you.

These may include:

  • Shopify and e-commerce platform providers
  • Payment processors
  • Shipping carriers and fulfillment partners
  • Email and newsletter service providers
  • Customer support tools
  • Fraud prevention and security providers
  • Analytics providers
  • Advertising and marketing partners
  • Professional advisors, such as legal, accounting, or compliance providers
  • Government authorities, regulators, courts, or law enforcement when required by law

We share information only as needed to operate our store, fulfill orders, provide services, comply with legal obligations, protect our rights, or improve our business.

We do not sell your personal information in the traditional sense of selling customer lists for money.

7. Shopify

Our store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Your personal information may be processed by Shopify in order to support store operations, checkout, payments, fraud prevention, analytics, and related services.

You can learn more about how Shopify processes personal information by reviewing Shopify’s own privacy policy.

8. Payment Processing

Payments are processed through secure third-party payment providers.

YanMist Tea does not directly store full credit card numbers or complete payment credentials. Payment providers may collect and process payment information in order to authorize, complete, refund, or dispute transactions.

Your payment information is handled according to the privacy and security practices of the payment provider used at checkout.

9. Shipping and Fulfillment

We may share your name, shipping address, phone number, email address, order details, and delivery information with shipping carriers, fulfillment providers, and logistics partners in order to deliver your order, provide tracking, resolve delivery issues, and manage shipping claims.

10. Legal Compliance and Protection

We may disclose personal information when we believe it is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Respond to subpoenas, court orders, or lawful requests
  • Enforce our Terms of Service and policies
  • Protect our rights, property, safety, customers, or business
  • Prevent fraud, security threats, or illegal activity
  • Resolve disputes or collect amounts owed

11. International Data Transfers

If you access our website from outside the country where our service providers operate, your information may be transferred to, stored in, or processed in other countries.

These countries may have data protection laws that differ from those in your country or region.

By using our website and providing your information, you understand that your information may be processed by Shopify, payment providers, shipping providers, analytics providers, marketing platforms, and other service providers in different locations.

12. Data Retention

We keep personal information for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

Order information may be retained for business, tax, accounting, customer service, and legal recordkeeping purposes.

If you request deletion of your personal information, we will review the request and delete or anonymize information where required and where we are legally able to do so. Some information may need to be retained where required for legal, tax, accounting, fraud prevention, or legitimate business purposes.

13. Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

You are responsible for maintaining the confidentiality of your account login information, if you create an account.

14. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Request a copy of your personal information
  • Withdraw consent to marketing communications
  • Opt out of certain advertising or tracking practices, where applicable

To exercise your privacy rights, please contact us using the contact details below.

We may need to verify your identity before responding to your request.

15. U.S. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. privacy laws.

These may include the right to request access, correction, deletion, portability, or information about certain disclosures of personal information, as well as the right to opt out of certain uses of personal information where applicable.

YanMist Tea will respond to applicable privacy requests in accordance with relevant laws.

16. European, UK, and International Privacy Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region with similar data protection laws, you may have additional rights under applicable privacy laws.

Where required, we process personal information based on legal grounds such as:

  • Performance of a contract, such as fulfilling your order
  • Consent, such as newsletter subscription
  • Legitimate business interests, such as fraud prevention, website improvement, and customer support
  • Compliance with legal obligations

You may contact us to request access, correction, deletion, restriction, objection, or portability of your personal information, subject to applicable legal limitations.

17. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.

18. Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. When you leave our website, we encourage you to review the privacy policy of any third-party site you visit.

19. Do Not Track

Some browsers may send “Do Not Track” signals.

Because there is no consistent industry standard for responding to Do Not Track signals, our website may not respond to such signals. However, you may be able to control certain cookies, advertising preferences, and tracking settings through your browser or device settings.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update this policy, we will revise the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Email: service@yanmisttea.com

If required by applicable law, you may also have the right to lodge a complaint with your local data protection authority.