Contact information

Last updated: May 1, 2026

We’re here to help with questions about YanMist Tea, Wuyi rock oolong, orders, shipping, returns, brewing, and wholesale inquiries.

Before contacting us, you may also want to review our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service for answers to common questions.

1. Customer Support

For order questions, shipping updates, damaged items, missing items, returns, refunds, product questions, or general support, please contact us by email:

Email: service@yanmisttea.com

Our usual response time is 1–3 business days.

Business days are Monday through Friday, excluding weekends and public holidays.

During product launches, holidays, high-volume periods, or unexpected operational delays, response times may be slightly longer.

2. Order Support

If you are contacting us about an existing order, please include your order number so we can assist you more quickly.

Please include:

Your order number
The name or email address used when placing the order
A brief description of your question or issue
Photos, if your order arrived damaged, incorrect, or incomplete

Examples of order-related questions include:

Order confirmation
Shipping status
Tracking information
Address correction before shipment
Missing items
Incorrect items
Damaged packages
Return or refund questions

If your order has already shipped, we may not be able to make changes to the shipping address or cancel the order.

3. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, incomplete, or with missing items, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the product received
Photos of the outer shipping box
Photos of the inner packaging materials
A description of the issue

Please keep the product and all packaging materials until the issue has been reviewed.

We may need this information to verify the issue and determine the best solution, such as replacement, store credit, partial refund, or full refund.

For full details, please review our Refund Policy.

4. Shipping Questions

For questions about shipping, tracking, delivery, customs, or address issues, please contact us with your order number and tracking number, if available.

Please note that once a package has been handed to the carrier, delivery timing is controlled by the carrier and local delivery network.

If your package is marked as delivered but you have not received it, please first check:

Your mailbox
Front door or porch
Parcel locker
Mailroom
Reception desk
Building management
Household members
Neighbors
Local carrier office

If you still cannot locate the package, contact us and we will do our best to assist.

For full details, please review our Shipping Policy.

5. Product and Brewing Questions

We welcome questions about our teas, including:

Da Hong Pao
Rou Gui
Shui Xian
Wuyi rock oolong
Yan cha
Yan yun
Brewing methods
Tea amount
Water temperature
Steeping time
Storage recommendations

If you are new to rock oolong, feel free to tell us what kind of tea you usually enjoy, such as floral, roasted, smooth, bold, or aromatic styles. We’ll do our best to help you choose a tea that fits your taste.

Please note that any brewing or tea guidance we provide is for general informational purposes only and is not medical, nutritional, or health advice.

6. Wholesale and Collaboration Inquiries

For wholesale, retail partnerships, restaurant or tea room inquiries, collaborations, media, or other business opportunities, please contact us by email.

Please include:

Your name
Business name, if applicable
Website or social media, if applicable
Location
Type of inquiry
Estimated order volume or collaboration details, if relevant

We review wholesale and collaboration inquiries individually and will respond if there is a suitable fit.

7. Newsletter and Marketing Emails

If you have subscribed to our newsletter, you may receive tea releases, brewing notes, origin stories, product updates, and occasional promotions.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

If you are having trouble unsubscribing, contact us and we will assist.

Please note that even if you unsubscribe from marketing emails, you may still receive transactional emails related to orders, payments, shipping, returns, refunds, or customer service.

8. Privacy Requests

If you have questions about your personal information, privacy rights, data access, correction, or deletion requests, please contact us by email.

Please include:

Your name
Email address associated with your order or account
The nature of your request

We may need to verify your identity before responding to certain privacy-related requests.

For full details, please review our Privacy Policy.

9. Response Time

We aim to respond to most inquiries within 1–3 business days.

If you contact us more than once about the same issue, it may slow down our response time. Please keep communication in the same email thread whenever possible.

If your matter is urgent, please include “Urgent” in the subject line and your order number if applicable.